They were very fast and efficient so my experience was overall positive. This is, however, the second time I've asked them to please check my tire pressure as my pressure warning light was on and they failed to do so. No big deal as that's not really part of the service I paid for but they said they'd do it at the front desk so.... one other thing that I'm used to from the Jiffy Lube types is a nice report of the other replaceable hardware in the car and what it's life-span is looking like, that would certainly be nice to have.