Took my 97 Rav4 in because it wouldn't idle when I started it first thing in the morning. When Scott and Pete did a diagnostic, they found the problem and I had the car back later that day. The next morning, I still had the same problem with the car. I called them back and they said to bring in the car as soon as I could. When I took it in, they found the cause and fixed it for me free of charge. That's the kind of service that keeps people coming back. My car is running smoother than it has for a couple years.