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Portland Auto Repair

(503) 444-8590updated hours:
Mon - Sat: 8:00 AM - 5:00 PM

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5

I have been a customer of this place for years.Pete is a gentleman when it comes to explaining what is wrong with my truck.The guys that work on my truck dont pressure me into any extra services. I feel very comfortable going to them for service.

5

Took my 97 Rav4 in because it wouldn't idle when I started it first thing in the morning. When Scott and Pete did a diagnostic, they found the problem and I had the car back later that day. The next morning, I still had the same problem with the car. I called them back and they said to bring in the car as soon as I could. When I took it in, they found the cause and fixed it for me free of charge. That's the kind of service that keeps people coming back. My car is running smoother than it has for a couple years.

1

BEWARE THESE ARE DISHONEST PEOPLE - when I took my 2010 model car to Honest 1 for an oil change on May 6th 2014 it was running great. When I picked it up from getting the oil changed Scott at Honest 1 said that I had a coolant leak and that the coolant fluid was dangerously low so they had to refill it. He then tried to pressure me in to having them flush my car and fix the leak. My intuition, his pressuring demeanor and the fact that my car was running perfectly when I brought it in told me to not let them do anything more with my car. I resisted the pressure, paid for the oil change, drove a mile home and then took my car to a certified mechanic at a different shop the next morning to get the leak checked out. The certified mechanic found that the spring loaded hose clamp holding the water bypass hose to the engine had been purposely moved to create a slow steady leak of coolant fluid. Eventually with driving, pressure and the relocated clamp, the hose would have blown and all the coolant would have leaked out of my car, causing serious damage and potentially an accident . The certified mechanic that found the relocated clamp is absolutely certain this was done on purpose - the air induct had to be disconnected for the Honest 1 tech to even be able to access the clamp - and spring loaded clamps don't move by themselves. I got photos of the clamp, hose, and clamp indentations on the hose. I also have a certified mechanic who will confirm that the only way that the spring loaded clamp could have moved is by human hand. The certified mechanic also showed me my car's oil dipstick and said there is NO WAY that my oil was changed the day before, it was far too black - and my coolant fluids had NOT been replaced/refilled by Honest 1 - special coolant from the dealership is still in my car, so they could not have filled the coolant fluids as they stated. I took photos of the dirty oil on the dipstick. My photos and the mechanic's photos and statement are proof that the service I paid Honest 1 for was NOT performed on my vehicle. Honest 1 spent the time they were supposed to be changing my oil taking off the air induct and moving the hose clamp to create a coolant leak so they could charge me for expensive repair services. DO NOT take your car to Honest 1 unless you have to, and if you do and it's running fine when you go in and has a "COOLANT LEAK" when you pick it up get yourself to a good mechanic right away before the water bypass hose fails. Give your mechanic the information in this post - have your mechanic check the hose clamps, especially the ones that are not readily visible, like the water bypass hose clamp. It's nice and hidden so you wouldn't see that it's been moved an inch to cause a leak. I have photo documentation and a certified, local, long experienced mechanic on my side who really urged me to report this horrible business practice. The mechanic who found the moved clamp is willing to talk with the BBB, Honest 1 and anyone else necessary to get my money refunded and to try to stop Honest 1 from doing this to other people. Thank goodness I got to the right person and got the problem properly diagnosed. Lesson learned. Always trust your instincts. I had a very strong feeling that they had done something bad and dishonest, I didn't like the way they tried to pressure me, - and I was right. I am going to follow this through with the better business bureau complaint I have filed. With all the documentation, pictures and a certified mechanic in my corner I will get my money back.

5

As a woman with absolutely no knowledge about cars, I feel comfortable working with Pete and the gang. I don't feel pressured or intimidated and always feel I've been treated fairly and honestly. I recommend them to my other 'car-challenged' friends and everyone has had a good experience with them. Keep up the good work!

5

Absolutely the best auto-care center in all of Portland. We had to move from Portland to West Linn recently, but still drive clear up to these guys - even just for an oil change. Pete is the best. Always available with sound advise. Tells us all our options and never pressures us into any repair. We've had some major repairs and the service is unbeatable. It's hard to find an auto shop you have 100% trust in (one where they care about you and your needs and not just making money), but this is the place. We bring both our cars here and we'll never go anywhere else!

5

Love them great job

5

These guys at H1 are really great. They took my car in right away and told me what they would be checking for. They did a tune up and fixed everything I needed and made my car purr like a kitten. Before my honda engine was loud and clunking around and now that it's fixed it sounds great and my acceleration is great. I highly recommend going there to get your car checked out. They even do inspections for free and will ask you what you need for your car before doing any work so you know exactly what you're in for.

4

They realized their mistake and corrected it. Seems like a miscommunication that the manager caught wind of and handled. These guys are straight up, I recommend them.

Hi, Michael I'm sorry you got over booked. As Saturday is busiest day of the week. Im sure scott wasnt lying to you. We have alot of tracking numbers that come into my shop. Id like to welcome you back to the shop and I will give you the inspection at no charge. Thanks Pete

- Honest-1 Auto Care Stark
5

I've taken both mine and my wife's car here for a handful of issues we've had over the past couple years. The crew here is always top-notch professional and nice, and each time have finished the work a helluva lot faster than I had expected (or even needed them to).These are honest guys doing great work. I don't think of taking my vehicles anywhere else anymore. Well done, fellas, and thanks!

5

I'm becoming a big fan of this place because in my few experiences they have been quick, knowledgeable, and fair priced. But recently I stopped by because one of my brake lights was out and I was about to go on a long trip. They not only fixed it immediately, but with no charge. I was in and out in 3 minutes. That doesn't happen much any more. It's a minor thing with major consequences. It feels like somebody cares and that I'm part of a community. Go team!

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